Frequently asked questions

Yes, it’s quite simple. When you mark an order as completed (shipped), your customer will automatically receive an email with an invoice PDF attached.

At the same time, you always have the option of downloading and printing an invoice PDF, so you can enclose it with the package or archive it for your tax advisor, for example.

You can find out exactly how this works and how your invoice PDF can be designed/customized in the customer area

New products can be added very quickly and conveniently via the administration interface (your online store’s office, so to speak). As our customer, you get access to simple step-by-step instructions in PDF format. You can find them in our customer area.

With the instructions, a temporary worker or an employee can also support you in entering your products, for example.

Of course! For example, you can offer a fixed or percentage discount and/or free shipping for a set period of time using a promo code.

You can then share the generated promo code, e.g. “Sommer20%”, with your customers on social media channels or with influencers.

It is of course possible to limit the promotion to a minimum order value or a specific product group.

As our customer, you will receive access to instructions on how to successfully plan and set up discount campaigns in the customer area.

Would you like to give your customers the opportunity to order gift vouchers for their loved ones from you? Do you want the gift vouchers to be redeemable in your store, for example? You would like to design your gift vouchers beautifully – and, for example, to be able to use them as a gift. printed on high-quality paper?

Why not arrange a free consultation with us right away so that we can work together to create an offer that suits you perfectly!

Sure! If you offer limited products or produce smaller batches by hand, you can limit the quantity of products available and display the stock level transparently for your customers.

The stock level is then automatically updated when you receive an order; if the stock level falls below a certain level, you will receive an e-mail.

For example, you can start post-production in good time and also find out which products are selling particularly well.

Of course, it can always happen that your goods are sold faster than you can produce or order them. You can decide whether these are then automatically hidden or marked as sold out.

Would you like to send your customers emails as soon as a product is available again and have received their consent to do so? We would also be happy to help you integrate a notification solution for your future online store.

Just talk to us about it during your free consultation!

You would like to offer your customers access to downloads or, for example, sell tickets for workshops and seminars via your online store and, for example, offer your customers the opportunity to purchase a ticket. in the form of a downloadable PDF?

Everything is possible! You can create virtual and free shipping products at any time via the administration interface, upload files for download and even set a download limit and an expiration date.

You can find more information on how to create virtual products and offer media for download in the customer area.

The standard payment options available to you are prepayment and PayPal. With PayPal integration, many common payment options such as direct debit or credit card are already covered and as a PayPal business customer you get access to many other convenient functions that you can use in your store, for example.

Of course, we are also happy to integrate other payment interfaces for you, such as Stripe or Mollie, with which you can make payments via Apple Pay, Google Pay and many other payment options.

If you are interested, simply tell us about your plans during your free consultation; we look forward to hearing from you!

You ultimately decide which shipping options you want to offer. However, we recommend that you start with a maximum of two shipping options (e.g. letter post or parcel post for small products under €15 and insured shipping for larger and more expensive products).

Of course, you can also offer your customers free shipping for orders over a certain amount!

Later on, you can add further shipping options and features to your online store as you wish, e.g. automatic calculation of shipping costs based on weight and the creation of shipping labels and return labels.